Return & Refund Policy

RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Return of goods will not be accepted in any circumstances without prior agreement from the seller.
If the goods are returned back to us without an appropriate returns number they will be refused by our goods inwards staff.
We issue returns numbers so that when the goods arrive back to us we can identify who the products were purchased by and issue the appropriate action requested by the customer. We cannot be held responsible for customers not adhering to the returns procedure. The returns procedure is in place to protect you the customer, so your goods are easily tracked and your request can be handled in an efficient manner.
You will also be given the correct returns address to send the products to.

CANCELLATION
Your right to cancel your order will be accepted seven working days from commencement of the contract between the seller 'and the buyer and seven working days following receipt of the goods by the buyer.
Notice of cancellation is required from the buyer to the seller in writing either by post or email. Written confirmation will then be forwarded to the buyer from the seller confirming the notice of cancellation and the buyer will be issued with an appropriate returns number.
All goods returned must be in a brand new unworn condition, this means that the goods and packaging should not have been used, opened or damaged. Certain products are un-returnable due to hygiene issues ,safety spectacles etc.

COSTS
The buyer is liable for any postage or carriage costs incurred returning the goods back to the seller. Goods that are returned by the buyer and inspected by the seller and are deemed to be in a used or damaged condition, will be returned to the buyer and a refund will not be issued.
If you are shipping an item over £50.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note that all requests for returns must be confirmed in writing either by email via our contact us page or by post. If you do require assistance or advice to return goods to us please contact a member of our customer services team by email who will be happy to assist and issue a returns number.
The return of goods outside the of the seven working days as deemed by the Distance selling act 2000 will only be agreed to if the goods are in the original packing and are unused, and in this instance a standard restocking charge of 20% of the original invoice value will be applied. This does not affect your statutory rights.

If you are returning your goods for a refund your chosen payment method will be credited minus the original shipping charge within 14 days of receipt of the returned goods being received. All requests for refunds and cancellations must be notified to us in writing and your refund will be processed within 14 days from the date of received written confirmation of cancellation.
Cancellations will only be accepted in writing and cancellations will be refunded normally within 14 days from date of received written confirmation of cancellation. Additional deliveries and exchange deliveries will incur an additional standard shipping charge.

EXCHANGE DUE TO SIZE
Exchanges (if applicable)
We only replace items if they are defective or damaged. If there is a size issue please email sales@baseprotection.co.uk.

SALE ITEMS
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Consumers rights are protected by the Distance Selling Act 2000